Residential Service Technicians diagnose and repair a wide variety of residential heating and air conditioning systems according to company standards, and providing the customer with a high-quality experience while working under minimum or no supervision.
Demonstrating technical competency and excellent communication skills, Residential Service Technicians ask the right lifestyle questions to troubleshoot heating and cooling system malfunctions. In addition to fixing the problem, they educate and assist customers by explaining replacement options for aging, inefficient or under-performing systems. Excellent customer interactions are paramount to ensure repeat business. They must maintain a clean, organized job site and well-inventoried truck. Service Technicians are often also experienced HVAC Residential Installers.
Advancement Routes
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▸ Service Dispatcher
This advancement demands excellent communication and customer service skills. -
▸ Residential Service Manager
An in-depth knowledge of HVAC/R and strong customer service skills would facilitate this move.. -
▸ Facilities Maintenance Technician
Post-secondary training and knowledge of building management systems are likely needed for this move. -
▸ Commercial Service Technician
This move will require more experience. -
▸ Wholesale Counter Sales
This advancement typically requires more experience and excellent verbal and interpersonal skills. -
▸ Sales & Marketing Associate
Being highly motivated and possessing 1-2 years of sales experience would facilitate this move. -
▸ Apprentice
No additional requirements are needed for this advancement.
