Residential Service Technician
Alternate Title: HVAC Controls Technician, HVAC Service Technician/Installer
Residential Service Technician

Residential Service Technicians diagnose and repair a wide variety of residential heating and air conditioning systems according to company standards, and providing the customer with a high-quality experience while working under minimum or no supervision.

Demonstrating technical competency and excellent communication skills, Residential Service Technicians ask the right lifestyle questions to troubleshoot heating and cooling system malfunctions. In addition to fixing the problem, they educate and assist customers by explaining replacement options for aging, inefficient or under-performing systems. Excellent customer interactions are paramount to ensure repeat business. They must maintain a clean, organized job site and well-inventoried truck. Service Technicians are often also experienced HVAC Residential Installers.

Advancement Routes