Service Managers oversee the technicians that install, repair and maintain heating and air conditioning units in a residential setting, providing guidance and technical expertise, as well as maintaining direct involvement with dispatch personnel to ensure customer satisfaction and company goals are met.
Some duties of HVAC Service Managers depend on the size of their company and staff, yet, in almost every case the Service Manager maintains communication with customers, technicians and dispatch personnel, and vendors and suppliers to ensure accurate communication of job or project status and requirements.
Managers typically supervise and direct HVAC Technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction. They often provide technical training and educational resources so employees stay current with industry technology. Other tasks may include: scheduling appointments and dispatching service technicians, going on service calls with technicians, developing budgets, setting company goals, interviewing prospective employees, meeting with other company managers to discuss different strategies.
Service Managers should have a strong understanding of the mechanical and installation tools and equipment used by technicians, and because they deal directly with customers, it is important they have excellent customer service and communication skills.
▸ Residential Contractor
State licensing is required for this advancement.
▸ Equipment Manufacturer Representative
Technical training would support this move.
▸ Commercial Service Manager
This move would require more experience.